UiPath Powers PLDT’s AI Transformation to Enhance Customer Service and Operational Efficiency Amid Surging Demand for Digital Connectivity
MANILA, Philippines--( BUSINESS WIRE)-- UiPath (NYSE: PATH), a leader in business orchestration and automation, announced that PLDT, the leading digital services provider in the Philippines, has scaled its service delivery using the UiPath Platform™ to support rising demand driven by accelerating 5G adoption, expanding broadband usage, and the growing uptake of satellite connectivity nationwide.
“The telecommunications sector is playing a major role in the Philippines’ rapidly evolving digital economy,” said Karl Crowther, Area Vice President, Middle East & Africa and South Asia, UiPath.
PLDT integrated business orchestration and agentic capabilities from the UiPath Platform to streamline knowledge retrieval and modernize how employees access and act on information. This empowered teams in PLDT to overcome service restoration bottlenecks, allowing them to respond to customer queries faster, deliver more proactive customer engagement, and maintain transparency throughout the issue-resolution process.
By embedding UiPath business orchestration and automation capabilities into its core workflows, PLDT has implemented AI solutions to address specific operational bottlenecks:
“The telecommunications sector is playing a major role in the Philippines’ rapidly evolving digital economy,” said Karl Crowther, Area Vice President, Middle East & Africa and South Asia, UiPath. “Customer expectations continue to rise alongside the growth of 5G, broadband, and digital services. This has created increased pressure on communications providers to deliver faster, more seamless support experiences. Leveraging the business orchestration and automation capabilities in the UiPath Platform allowed PLDT to transform enterprise knowledge into actionable intelligence, enabling teams to resolve issues more efficiently, make faster decisions, and strengthen customer trust.”
“At PLDT, we are committed to harnessing technology to better serve our customers and support the country's growing digital needs. Our partnership with UiPath enables us to bring greater intelligence into our operations, streamline processes, unlock the value of enterprise knowledge, and deliver more consistent and personalized customer experiences. By empowering our teams with smarter ways of working, we are driving innovation and building a more agile organization for the future,” said Gilbert Gaw, PLDT and Smart First Vice President and Head of IT and Transformation Office.
About UiPath
UiPath (NYSE: PATH) is a leader in business orchestration and automation, trusted by organizations worldwide to transform enterprise complexity into intelligent, secure operations where AI agents reason, robots act, and people lead. Built for the modern enterprise and the world's most regulated industries, UiPath integrates automation, orchestration, AI, and testing into governed, scalable workflows—unlocking innovation at the speed of business while delivering the controls and compliance enterprise leaders demand. Visit www.uipath.com for more information.