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Decagon Unveils AI for the Era of Personal Agents at Dialogues

businesswire.com
AMZN AWS is mentioned as a partner of Decagon, indicating a collaborative relationship without specific performance details. DAL Delta Air Lines is listed as an enterprise customer of Decagon, suggesting adoption of their AI solutions. AAL American Airlines is listed as an enterprise customer of Decagon, suggesting adoption of their AI solutions. HTZ Hertz is listed as an enterprise customer of Decagon, suggesting adoption of their AI solutions. AFRM Affirm is listed as an enterprise customer of Decagon, suggesting adoption of their AI solutions. SNAP Snap Inc. is listed as an enterprise customer of Decagon, suggesting adoption of their AI solutions. T Deutsche Telekom is listed as an enterprise customer of Decagon, suggesting adoption of their AI solutions.

Decagon Unveils AI for the Era of Personal Agents at Dialogues SAN FRANCISCO--( BUSINESS WIRE)-- Decagon, the leader in conversational AI agents for concierge customer experiences, today hosts its second annual flagship conference, Decagon Dialogues, ushering in an era of AI that meets customers — and their agents — however they choose to engage. With Voice 3, Personal Agent Gateway, Agent Modules, and Duet Apprentice, Decagon is meeting the moment where customers expect to be treated like someone the business already knows, not a ticket number in a queue.

Frontier AI models are intelligent about the world in general, but a model that knows the world is not the same as one that knows a specific business: its policies, its systems, its customers, and the knowledge that used to live in one person's head. Closing that gap is what Decagon spent the last year building toward, and today's product launches are the result.

Frontier models keep improving, but still don’t account for the nuances of how an agent should sound on the phone, how it should interact with a customer versus that customer’s personal agent, how a bank conducts a fraud dispute versus how an airline rebooks a stranded passenger, or how a company onboards and trains its best teammates.

Each product announced today delivers that expertise:

Frontier models know the world. They do not, on their own, know any one business, and that is the gap Decagon exists to close.

“The promise of AI within customer experience is not just a support channel that happens to use AI, but a singular ‘front door’ for customers to interact with a business and carry them through the entire journey,” said Jesse Zhang, Co-founder and CEO of Decagon. “With these new products and partnerships, we’re bringing this vision to reality.”

Speakers across industries share how Decagon changed their businesses.

This year's Dialogues lineup brings together experts from retail, healthcare, travel and hospitality, insurance, finance, and technology, all using Decagon to deliver concierge experiences. Select speakers include:

Partnerships take customer service to the next level

In addition to recently announced partnerships with companies like OpenAI and AWS, Decagon continues to expand its ecosystem capabilities:

Learn more about today's announcements on the Decagon blog.

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver an AI concierge for every customer. Our technology helps enterprises like Delta Air Lines, American Airlines, Deutsche Telekom, Ticketmaster, Hertz, Affirm, and Snap Inc. deploy AI agents for personalized, always-on interactions across voice, chat, email, SMS, and every other channel.

Headquartered in San Francisco with six offices around the globe, we’re proud to be backed by world-class investors who share our vision to build meaningful connections between brands and customers that are authentic, intelligent, and truly satisfying. To learn more, please visit www.decagon.ai.