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Duke Energy leverages AI to protect customers and combat scams

prnewswire.com
DUK The article discusses Duke Energy's use of AI to combat scams, which is a positive operational development. However, it does not provide direct financial or stock performance insights, making the sentiment neutral.

CHARLOTTE, N.C., Feb. 12, 2026 /PRNewswire/ -- Duke Energy is advancing its commitment to customer safety by deploying artificial intelligence (AI) to detect scams targeting energy customers. This innovative technology scans websites, social media and paid advertisements for open-source social engineering threats, helping to protect customers from fraudulent schemes.

"As scammers become more sophisticated, Duke Energy is proactively working to protect customers from bad actors. Our commitment is to protect our communities and create a secure platform when managing their energy account. If something doesn't feel right, slow down, verify and report it – our team is here to help."

– Jessica Bishop, Duke Energy Senior Vice President of Customer Services Operations

What's new

Why it matters now

How customers can protect themselves

Red flags: Scammers may demand immediate payment, threaten service cutoff or insist on prepaid cards or cryptocurrency, methods Duke Energy does not accept. The company will never specify how you must pay or threaten instant disconnection.

Duke Energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.6 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 55,100 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky.

Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage.

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.

24-Hour: 800.559.3853

SOURCE Duke Energy