New Allstate Protection Plans Mobile Survey Reveals How Practicality and Cost-of-living Pressures Are Changing the Way American Consumers Buy, Own, and Recycle Smartphones

Longer upgrade cycles, trust gaps around refurbished devices, rising environmental expectations, and the emergence of "Device-as-a-Service" models are reshaping the lifecycle of the modern mobile phone.

Key Takeaways

BRISBANE, Calif., Jan. 29, 2026 /PRNewswire/ -- Allstate Protection Plans today announced findings from its latest mobile survey 1, revealing a shift toward longer device lifespans, more careful purchasing, inconsistent recycling behavior, and growing interest in flexible ownership models. It also points to a mobile market no longer defined by annual upgrades, but where durability, value, and sustainability are redefining how smartphones are bought, used, and retired.

Upgrade Slowdown: Consumers Stretch the Lifespan of Their Phones

There was a time when smartphone manufacturers could count on blockbuster sales with each new flagship release, but the era of annual upgrades is fading fast. With performance, storage, and battery life now hitting plateaus, American consumers are no longer chasing the latest device:

Instead of disposable tech, smartphones are now seen as long-term personal assets, extending replacement cycles and disrupting traditional industry norms.

Pragmatic Purchasing: The 'Worth-It' Factor Has Replaced the 'Wow' Factor

As budgets tighten, consumers are redefining what "premium" means. Practicality now matters more than hype, with people choosing phones for core performance, not experimental features. For the first time, battery life has overtaken price as the top driver of purchase decisions, signaling a clear shift in what people value. The factors that matter most today include:

Despite the hype, only 17% of Americans say AI features are a big influence on their buying decisions today. However, that number is expected to grow as AI becomes more integrated into consumers' daily lives.

America's Used/Refurbished Tech Economy: High Interest, Slow Adoption

Despite strong interest in the environmental impact of tech products, refurbished device adoption has stagnated, revealing a growing trust gap. Consumers support the idea of purchasing used/refurbished devices ("circular tech") but struggle to trust it.

Many associate "new" with "safe." When asked why they are less likely to choose a refurbished device, 52% worry about quality, 51% worry about defects, and 40% worry about data privacy.

The Recycling Gap: Sustainability Values Don't Reflect Consumer Behaviors

Even though consumers care deeply about the environmental impact of their tech, they are still unsure what to do with their old smartphones.

This disconnect reveals a major opportunity for clearer recycling guidance and trade-in programs that make "doing the right thing" easier.

Phones Have Become a New Environmental Battleground

While consumers don't always act on their green conscience, they're increasingly rewarding brands that take visible responsibility for their devices' footprint:

Ownership Redefined: Leasing and Flex Subscriptions Gain Momentum

As subscription models reshape everything from entertainment to transportation, smartphone ownership is also becoming optional. Like leasing a car, 29% of Americans surveyed say they would be likely to lease a smartphone when they next upgrade or replace their device. This "Device-as-a-Service" mindset is driven by:

"With tighter budgets and diminishing emphasis on chasing the latest tech innovations, consumers are taking a more thoughtful approach to smartphone ownership. At the same time, even though they care deeply about the environmental impact of their devices, many remain unsure or uneasy about how to recycle them responsibly," said Karl Wiley, Global President and CEO of Allstate Protection Plans. "This is why we're seeing growing interest in leasing and Device-as-a-Service models across the globe—which integrate repair, recycling, and end-of-life management directly into the ownership experience."

About Allstate Protection Plans

For almost 20 years, Allstate Protection Plans has transformed the extended warranty industry with service innovation and an obsessive focus on the customer experience. Today, Allstate Protection Plans is trusted by over 150 million customers in addition to major retailers and mobile operators in North America, Europe, Japan, and Australia. Allstate Protection Plans are available for mobile devices, furniture, appliances, electronics, and more than 20 other product categories. Allstate Protection Plans is a wholly owned subsidiary of The Allstate Corporation.

1Allstate Protection Plans 2025 Mobile Survey Methodology

The Allstate Protection Plans 2025 Mobile Survey was conducted in October and November 2025, gathering 1,000 responses among a representative sample of U.S. adults.

Contact: Ian Twinn, [email protected]

SOURCE Allstate Protection Plans