Medallia Honors Global Experience Leaders with 2026 Expy Awards: CIBC, Santalucía, Vanguard, and Verizon Business Take Home Accolades

TYSONS, Va.--( BUSINESS WIRE)-- Medallia, Inc., the global leader in customer and employee experience, today announced the winners of the 2026 Medallia Expy Awards. The awards recognize Medallia customers who transcend departmental silos to listen comprehensively, act decisively at scale, and drive measurable impact through fundamentally transformed connections with customers and employees.

"This year’s winners from CIBC, Vanguard, Santalucía, and Verizon Business aren't simply talking about customer and employee-centricity – it is foundational to how they operate," said Mark Bishof, CEO at Medallia

The 2026 winners demonstrate what experience management can achieve at its highest level: transforming feedback into foresight, empowering organizations to lead with conviction, and building enterprises that deliver enduring value across every stakeholder relationship.

2026 Medallia Expy Award Winners

"The Expy Awards honor organizations that have moved beyond words to genuine business transformation," said Mark Bishof, CEO of Medallia. "This year’s winners from CIBC, Vanguard, Santalucía, and Verizon Business aren't simply talking about customer and employee-centricity – it is foundational to how they operate. These organizations understand that experience-driven excellence requires sustained discipline and real action. They're showing the industry what's achievable when you align your entire organization around solving experience problems and delivering stronger business outcomes."

The honorees were selected by a panel of judges including Jeannie Walters, CEO of Experience Investigators; Greg Kihlstrom, Author and Consultant at The Agile Brand; Dom Nicastro, Editor in Chief at Simpler Media Group; and Sid Banerjee, Chief Strategy Officer at Medallia.

These transformational leaders will be speaking about the work that they are doing at Medallia Experience in Las Vegas. Learn more about Experience ‘26 and register at: https://www.medallia.com/experience/

About Medallia

Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic brands — including 7 of the Fortune 10. Medallia’s AI-driven platform helps enterprise organizations turn billions of feedback signals into clear, prioritized actions. With deep domain expertise, a powerful partner ecosystem, and consistent leadership recognition from top industry analysts, Medallia transforms customer experience into a strategic driver of business growth. Learn more at www.medallia.com.

© 2026 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.