Soaring Healthcare Costs Lead to Higher Enrollment in Alternate Medical Plans According to Alight's Annual Enrollment Analysis

CHICAGO--( BUSINESS WIRE)--Alight, Inc. (NYSE: ALIT), a leading cloud-based human capital and technology-enabled services provider, today released findings from its analysis of 9.5 million users of the Alight Worklife® platform during the 2025 annual enrollment period.

“Open enrollment trends this year show incredible opportunity for employers to implement benefits strategies that help serve employees of all income levels,” said Karen Frost, Vice President, Health Strategy at Alight. “By implementing AI-powered tools for personalized guidance, organizations can deliver stronger health strategies and support overall employee wellbeing while balancing rising medical costs.”

Alight’s analysis of enrollment data reflects a change in employee behavior. This includes the effect of healthcare costs on annual enrollment decisions, the continued increase in employees using AI throughout the enrollment process and the widening gap between salary group and medical enrollment. Key trends and insights from this year’s annual enrollment include:

This year’s data from Alight also shows enrollment via call remained in low single digits with digital enrollments in the high 90s as a percent of the total mix. A high-tech, human touch approach to benefits provides employees with the digital-first environment they expect with the personalized guidance of a human when needed.

For further information and to stay updated on the full open enrollment results, please visit alight.com.

About Alight Solutions

Alight is a leading cloud-based human capital technology and services provider for thousands of clients and tens of millions of employees and dependents. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more about the Alight Benefits Advantage™ at alight.com.